If I don’t want to attend virtually, can I get a refund?
Yes, full refunds are available through August 31, 2020. No questions asked.
Is the virtual conference the same price as the live event?
No. #XYPNLIVE(ish) passes are $174 for members and $299 for non-members of XYPN.
What if I already paid more for an #XYPNLIVE pass?
Based on when you purchased your pass, you will receive an email asking you to inform us of your decision to attend #XYPNLIVE(ish). At that time, you may request a full refund to cancel, or you may elect to receive a partial refund for the difference between your #XYPNLIVE and #XYPNLIVE(ish) passes. In the interest of making lemonade from lemons, you will also have a third option to donate the difference to one of these causes:
When will I be able to get a refund or a pass for the virtual conference?
To ensure smooth and accurate transactions, we will process requests in waves based on the price you paid for your pass:
Please be ready on your assigned date to let us know your preference. Our Finance Team is hoping to process full and partial refunds within 24 hours of receiving your request, with funds back in your hands within 5-7 days.
What are the dates of the virtual event?
#XYPNLIVE(ish) will happen the same week as originally planned, with an adjusted schedule. Monday, October 12–Wednesday, October 14, we’ll offer 4 hours each day of content and activities. Thursday, October 15–Friday, October 16 are reserved for the post-cons-formerly-known-as-pre-cons.
What should I do about my hotel reservation?
To cancel your reservation, either log in to your Marriott Rewards account or call Central Reservation at 888.236.2427. If you experience any issues canceling your reservation, please send an email to GroupServicesDenver@Sheraton.com.
Am I out the money I paid for my flight?
We’re hopeful you won’t take a loss if you’ve already booked a flight. We’ve found most airlines currently have refund or credit options for cancelled plans based on when you purchased your ticket.
Will the Virtual Pass be available after the event this year through XYPN Academy?
Because breakout sessions will be interactive this year, it may not be productive to watch a recording of the content. We will make a determination of what, if anything, will be available in a Virtual Pass at a later date.
What’s the plan for #XYPNLIVE 2021?
We still have our sights set on Denver—after all, they say the best things in life are worth waiting for.